1. Introduction
At Bayt Al Hud Real Estate Agency (“we,” “our,” or “us”), we are committed to providing professional and high-quality real estate services. This Client Policy outlines our responsibilities, client obligations, and how we work together to achieve successful outcomes in property transactions. By engaging our services, you agree to the terms outlined in this policy.
2. Our Commitment to Clients
At Bayt Al Hud, we strive to provide:
•Professional Service: Expert guidance through the real estate buying, selling, or rental process, tailored to your needs.
•Transparency: Clear communication on property details, fees, and timelines throughout the transaction.
•Confidentiality: Your personal information and transaction details will be handled with the utmost confidentiality in accordance with our Privacy Policy.
•Ethical Practices: We follow all applicable laws, regulations, and ethical standards in Dubai’s real estate market.
•Client Support: Prompt responses to client inquiries and follow-up on all engagements until the transaction is complete.
3. Client Responsibilities
As a client, you agree to:
•Provide Accurate Information: Ensure that all personal and financial information provided to us is accurate and up-to-date.
•Communicate Openly: Maintain clear and open communication with our team, responding to inquiries and providing requested documents promptly.
•Meet Deadlines: Adhere to deadlines related to property transactions, including payments, documentation, and other formalities.
•Compliance with Laws: Ensure that all real estate activities conducted through our agency comply with UAE laws and regulations.
•Respectful Interaction: Engage with our team in a respectful and professional manner during all communications and meetings.
4. Property Transactions
a. Property Listings
We provide accurate and updated property listings based on the information given by property owners and developers. However, availability and pricing are subject to change, and clients are responsible for verifying property details before proceeding with transactions.
b. Buying, Selling, and Renting Properties
•We assist buyers, sellers, and renters by providing professional advice, arranging property tours, and facilitating negotiations.
•We do not guarantee the success of a transaction, but we will endeavor to match buyers and sellers or landlords and tenants based on the client’s preferences.
c. Documentation
Bayt Al Hud will guide you through the legal documentation required for real estate transactions. It is the client’s responsibility to review and ensure the accuracy of all documentation before signing any agreements.
5. Fees and Payments
•Commission: Our standard commission rates will be discussed and agreed upon before any transaction begins.
•Additional Costs: Clients are responsible for any additional costs such as legal fees, registration fees, and taxes related to property transactions.
•Timely Payments: Payments for services, such as commissions or transaction fees, must be made in a timely manner as per the agreed terms.
6. Cancellation and Termination
•Client Initiated Termination: Clients may terminate their agreement with us at any time before a transaction is completed. However, cancellation fees may apply, especially if significant work has already been completed.
•Agency Initiated Termination: Bayt Al Hud reserves the right to terminate services if the client is found in breach of this policy, including providing false information or engaging in unlawful activities.
•Non-Refundable Payments: In the case of termination after significant progress has been made, any payments already made for services rendered may not be refundable.
7. Complaints and Dispute Resolution
•Client Satisfaction: We aim to resolve any client complaints quickly and efficiently. If you are dissatisfied with any aspect of our service, please contact us immediately.
•Dispute Resolution: In the event of a dispute that cannot be resolved through communication, both parties agree to seek resolution through mediation or legal avenues as governed by UAE law.
8. Confidentiality
Both parties agree to maintain the confidentiality of all business dealings, sensitive information, and transaction details unless required by law to disclose such information.
9. Governing Law
This Client Policy is governed by the laws of the United Arab Emirates (UAE). Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Dubai.
10. Changes to Client Policy
We may update this Client Policy from time to time. Any changes will be posted on our website, and your continued use of our services after any updates constitute your acceptance of the revised terms.
11. Contact Us
If you have any questions about this Client Policy or our services, please contact us at:
• Email: info@baytalhuda.ae
• Phone: +971 56 340 5540
• Address: #25, 20th Floor, Aspin Tower, Sheikh Zahid Road, Dubai, UAE